Omnichannel Contact Center

OpenMethods’ PopFlow Studio and Harmony products deeply integrate telephony platforms from Genesys, Cisco, Avaya, Interactive Intelligence, and others with Oracle CX- Service Cloud and CRM products.

Communicating with your customers used to be so easy, when there was just the telephone. But over the past decade, things have become complicated for contact centers, as customers have become omnichannel with

  • Email
  • Text
  • Chat
  • Mobile
  • Video
  • Social

OpenMethods’ industry leading SaaS platforms enable the omnichannel contact center by elegantly, quickly and deeply integrating communications and telephony platforms with Oracle Service Cloud.

By enabling Omni-channel customer experiences, OpenMethods’ plug and play SaaS solutions have saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.

We are partners, resellers for openmethods and do Contact us today to learn more.